Frequently Asked Questions

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What is The Freelance Connection?
The Freelance Connection is an online platform designed to connect freelancers with businesses, offering a space to showcase skills, find projects, and collaborate professionally.

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How do I create an account?
To get started, simply visit the website’s homepage, click Sign Up, and follow the registration steps to create a freelancer account.

 

Is it free to join the platform?
Yes. Registering and using the site is ​free. You can even apply for jobs free of charge. The only time you will be asked to pay a small, one-off fee, is if the client choses to add you to their preferred shortlist of candidates.

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How do freelancers find work?
Freelancers can browse posted projects,  and apply directly to listings by completing a short form and providing their proposal for the client to consider. The client is then passed the proposal and has the option to add the freelancer to their preferred shortlist. If they do, the freelancer is informed and mutual contact details are shared between the parties.

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How do businesses post a job or project?
Businesses can post a project by filling in a form on the website, providing details such as required skills, budget, and timelines etc.

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How does payment work?
Payments for projects are typically exchanged directly between clients and freelancers. Payment of 'shortlist fees' by freelancers are paid through the issuing of an invoice once they have been added to the clients shortlist of candidates and is due for payment within 24 hours of receipt.

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Is the platform secure?
The Freelance Connection uses standard security practices to protect user data and transactions, but users should also follow good online safety habits.

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Can I edit my profile after signing up?
Yes. Freelancers and clients can update their profiles, skills, portfolios, or personal details at any time through their account dashboards.

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What should I do if I encounter a problem with another user?
Most platforms provide a support or dispute resolution system. Contact customer support with details of the issue so they can assist.

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How do I contact customer support?
You can usually reach support via our Contact Us form, or by email at info@thefreelanceconnection.co.uk